Last Updated: August 19, 2026
Welcome to Rich Height (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://richheight.com/ and when you engage with our apparel sourcing, merchandising, and buying house services.
Please read this Privacy Policy carefully. By using our website or submitting inquiries, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Because we operate as a business-to-business (B2B) garment sourcing and buying agency, we collect information necessary to facilitate business inquiries, sample development, production, and order fulfillment.
A. Information You Provide Voluntarily
- Contact Details: Name, company name, business email address, phone number, designation, and physical business/office address.
- Inquiry & Sourcing Details: Technical specifications, tech packs, design files, fabric preferences, order quantities, target pricing, delivery timelines, and any custom project briefs you submit via our contact/inquiry forms or email.
- Communication Records: Inquiries, feedback, and customer support communications exchanged with our team.
B. Information Collected Automatically
When you browse our website, our servers and third-party tracking tools may automatically log certain technical information, including:
- Device & Log Data: Your IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on our site.
- Cookies & Tracking Technologies: Small data files used to ensure website functionality, analyze visitor traffic patterns, and improve browsing performance.
2. How We Use Your Information
We use the information we collect for the following commercial purposes:
- Fulfilling Sourcing & Buying Services: Processing inquiries, issuing quotations, sample development, managing factory production lines, quality assurance, and coordinating freight and export logistics.
- Client Communication: Responding to inquiries, sending order updates, sharing product catalogs, and answering service-related questions.
- Business Operations: Managing vendor, supplier, and buyer relationships.
- Website Optimization & Security: Monitoring website performance, detecting and preventing unauthorized access or security breaches, and improving user experience.
- Legal Compliance: Complying with applicable international trade regulations, customs documentation, and commercial laws.
3. Protection of Designs and Proprietary Information
We respect intellectual property. Any buyer tech packs, proprietary garment designs, technical specs, artwork, and commercial cost sheets shared with Rich Height are treated as strictly confidential. They are only shared with authorized production partners, textile mills, and quality control personnel strictly on a need-to-know basis to fulfill your sampling and manufacturing requirements.
4. How We Share and Disclose Your Information
We do not sell, rent, or trade personal or business data to third-party marketing companies. We may share information under the following limited circumstances:
- Manufacturing Partners & Suppliers: Sharing relevant technical and production data with certified garment factories, fabric mills, and accessory suppliers to complete your orders.
- Logistics & Freight Partners: Sharing shipping details with freight forwarders, shipping lines, customs clearing agents, and courier services for sample and bulk shipment delivery.
- Third-Party Service Providers: Trusted IT hosts, analytics platforms, and communication services that assist in maintaining our digital infrastructure under confidentiality terms.
- Legal Requirements: When required by law, subpoena, customs authorities, or governmental requests to protect legal rights, property, and safety.
5. International Data Transfers
As an international apparel buying house, we engage with global brands, retailers, and supply chain partners worldwide. By using our website and services, you acknowledge that your information may be processed and transferred across international borders in compliance with applicable commercial data protection standards.
6. Cookies and Tracking Technologies
You have the option to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser preferences to block cookies or alert you when a cookie is placed. Please note that disabling cookies may affect some features and performance of our website.
7. Data Security
We implement reasonable technical, administrative, and physical security measures to safeguard your business and personal data against unauthorized access, loss, alteration, or misuse. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
8. Your Data Rights
Depending on your jurisdiction (such as GDPR for EU/UK clients), you may have the right to:
- Access, verify, or update the business/personal data we hold about you.
- Request the correction of inaccurate or incomplete information.
- Request the deletion of your personal data where retention is no longer necessary for commercial or legal obligations.
- Opt out of promotional newsletters or marketing correspondence at any time.
To exercise any of these rights, please reach out to us using the contact information below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media profiles, certification bodies, trade directories). We are not responsible for the privacy practices or content of external sites. We encourage you to review their respective privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal requirements. Any modifications will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy or our data management practices, please contact us:
- Company Name: Rich Height
- Website: https://richheight.com/
- Email: ripan@richheight.com
- Address: Kolabagan Bazar, Chauddagram, Cumilla, Bangladesh